Marcellus Family Medicine is an established family practice which has achieved Meaningful Use status, and has been granted NYS Patient Centered Medical Home (PCMH). We have been providing this to you for some time, and want you to be able to learn more about it.
A Patient-Centered Medical Home is a new way of delivering healthcare
* promotes a partnership between you, your physician and care team.
* provides accessible, coordinated, comprehensive, and continuous quality health care.
* ensure all of your preventive, acute, and chronic care needs are met.
* emphasis on efficient and timely service delivery.
Your Physician
* will provide medical care that is right for you.
* will direct the care team (clinical staff) to coordinate your care.
The Team
* plan for your appointment by reviewing your record and making sure all required documents are in your chart.
* make sure testing is completed, results are obtained, and you are notified of your results in a timely manner.
* follow-up on referrals; making sure appointments are kept, that specialists have information about you before your appointment, and that your physician receives the specialist's recommendations
If You Are In The Hospital Your Care Team
* will make sure the physician seeing you in the hospital has your health information
* will make sure you understand how to call if you have questions about your treatments or medications after discharge
* will make sure you return for follow-up after discharge
In return, we ask that you
* are an active participant in your health care
* take charge of your health by assuming responsibility for aspects of your care
* be prepared for your appointment by bringing a list of your medications and questions
* follow the Care Plan your team has developed for you, and let your team know when you can't
* call the clinic for advice before going to the Emergency Room in a non-emergent situation
* work with the care team to learn how to self-manage your care.
Our PCMH is committed to enhancing access to care by providing
* same day appointments, and offering expanded hours.

A Patient Portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an internet connection. Using a secure username and password, patients can view health information such as: recent doctor visits, medications, immunizations, allergies, lab results and request prescription refills- just to name a few. At our website you can access the portal after receiving your activation number from our staff. We encourage you to use the patient portal to ask questions of our staff or physicians.
Questions asked after office hours will be answered the next business day. If you feel you have an emergency, please follow the directions below.

PLEASE NOTE IF YOU HAVE A TRUE EMERGENCY PLEASE CALL 911. When you call our office after hours do not leave a message on the answering machine. Listen to the tape recording and call the physician on call for immediate problems. 
The practice requires a 48 HOUR NOTICE FOR ALL PRESCRIPTION REFILLS.
 

Marcellus Family Medicine complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. 
http://www.hhs.gov/civil-rights/for-individuals/section-1557/translated-resources/index.html
http://www.hhs.gov/sites/default/files/sample-ce-notice-english.pdf